About Us



We aim to ship orders within 2 business days from when order is received. Please make sure your email address is correctly entered at checkout to receive your proof of purchase and tracking information. Please contact us using our contact us page to correct any shipping or contact details ASAP.

Our current shipping charges are:

New Zealand 

Shipped via NZPOST and delivery within 1-3 working days from departure of warehouse.

$15 Flat fee via  NZPOST (EPARCEL SERVICE) 

Please note that Turner and French is not liable for any customs import and clearance fees.


If your order has not been delivered within 5 days from receiving confirmation that your order has been processed and ready for delivery, please contact us right away using our Contact Us page. We have great relationships with our carriers and can create cases to resolve in a timely manner. Please note, if an investigation confirms theft, we do require a police report to be filed to aid in preventing future theft or fraud. Thank you for your understanding